Terms and Conditions
For a limited time, we are offering free shipping on orders of $100 or more. Just select free shipping at checkout. We will use the most economical available shipping method, typically UPS ground.
General Terms and Conditions
We want you to be fully satisfied with your purchase. If you have any problems with a product purchased from us, please get in touch. Defective or damaged items may be exchanged for the same item within 14 days. If you need to exchange a damaged or defective item, use the Contact form to get in touch with us or reply to your order receipt email. Please include a description of the issue and your original order number.
If you are not satisfied with an item purchased, you may return it within 30 days for a full refund. Please contact us for return shipping information. This policy does not apply to telescopes, mounts, and special orders. See below.
Telescopes & Mounts
If you have a problem with a telescope or mount purchased from us, please contact us for assistance. We are always happy to help! If the product is defective, we will repair or replace it within 30 days of purchase. Beyond 30 days, we are happy to work with the manufacturer on your behalf to rectify any problems.
Unopened telescopes or mounts may be returned in original condition for a refund within 14 days of purchase.
Opened telescopes or mounts may be returned within 14 days of purchase and are subject to a restocking fee of 15%.
Buyer is responsible for return shipping and insurance.
Special Orders & Drop Shipped Products
Special order items or items that are labeled as Drop Ship are not returnable. A special order is any order placed for a product we do not normally stock. This includes many high end telescopes, mounts, and any custom items. If the item is in any way damaged or defective, we will work with the manufacturer to repair or replace the item.
Meteorites and Jewelry
We stand behind the quality and authenticity of every meteorite we sell.
If you are for any reason not satisfied with a meteorite or piece of meteorite jewelry, you may return it for a full refund within 30 days of purchase.
We make every effort to verify the authenticity of the products we offer. If for any reason the authenticity of a meteorite we sell comes into doubt, we will contact past buyers of the material in question, explain the situation, and offer to refund the full purchase price if they wish to return the item.